We are seeking a proactive and customer-focused Service Executive to join our team in the Electric Vehicle (EV) industry. The ideal candidate will serve as the frontline representative for handling customer service interactions, technical support, and service coordination. This role involves ensuring customer satisfaction, managing service workflows, and providing basic technical assistance in line with EV maintenance and diagnostics.
Job Role and Responsibilities:
1. Customer Support and Service Coordination
Act as the first point of contact for customers with service-related queries or issues
. Handle customer complaints, service requests, and feedback efficiently.
Schedule and coordinate vehicle servicing, repairs, or diagnostics.
Educate customers on EV usage, maintenance, and charging practices.
2. Technical Support
Understand basic EV components such as batteries, motors, and charging systems.
Liaise with technical teams to diagnose issues and provide solutions.
Ensure timely resolution of technical problems in collaboration with the service team.
Maintain service logs and inventory of spare parts.
Ensure adherence to quality and safety standards.
3. Reporting and Documentation
Maintain accurate service records, reports, and customer feedback.
Provide service performance reports to the operations or service manager.

Diploma or Bachelor Degree in Mechanical or Electrical or Automobile Engineering or related field.
1–3 years experience in automotive service, preferably in EV segment.
Basic understanding of EV systems, diagnostic tools, and service procedures.
Good communication, customer service orientation, problem-solving, and time management.
Familiarity with CRM tools, MS Office, and service management software.
Ability to work under pressure and multitask.
Willingness to learn EV technology.
Hands-on attitude for fieldwork or diagnostics.