Key Responsibilities:-
- Electric Scooter Troubleshooting
- Diagnose and resolve electrical, mechanical, and technical problems in electric scooters.
- Identify faults and provide appropriate repair solutions.
- Conduct regular inspection and servicing of vehicles.
- Motor Repair & Maintenance
- Diagnose motor-related problems and carry out necessary repairs.
- Understand motor operation, wiring, controllers, batteries, and other major EV components.
- Ensure proper functioning and performance after repair.
- Spare Parts Knowledge
- Maintain strong knowledge of electric scooter components and spare parts.
- Identify faulty or damaged parts and recommend suitable replacements.
- Handle service-related components carefully and efficiently.
- Customer Technical Support
- Understand and resolve customer technical queries.
- Explain technical issues and repair requirements to customers in a clear and professional manner.
- Ensure customers receive proper guidance regarding vehicle operation and maintenance.
- Customer Handling
- Maintain polite, professional, and respectful communication with customers.
- Handle customer complaints and service requests effectively.
- Ensure a positive customer service experience.
- On-Site Customer Service
- For special or emergency cases, visit the customer's residence/location to provide technical assistance.
- Diagnose the issue at the customer's location and provide appropriate service or repair.
- Maintain professional behavior while providing doorstep service.
- Service Quality & Safety
- Follow company service procedures and technical guidelines.
- Ensure all repairs are completed properly before handing over the vehicle.
- Follow necessary electrical and workplace safety practices.
Required Skills:-
- Strong technical knowledge of electric scooters/EV 2-wheelers.
- Good knowledge of motors, controllers, batteries, wiring, electrical systems, and spare parts.
- Ability to diagnose and repair motor and electrical issues.
- Good problem-solving and troubleshooting skills.
- Good customer-handling and communication skills.
- Willingness to travel for customer doorstep service when required.
- Ability to work independently as well as with the service team.
Candidate Profile:-
Age: 20–32 Years
Qualification: Madhyamik / Higher Secondary / ITI
Experience: Freshers and experienced candidates can be considered, preferably with EV/automobile service experience.
Salary: ₹10,000 – ₹11,000 per month
Key Performance Areas (KRA):-
- Timely resolution of scooter technical problems.
- Quality and accuracy of repairs.
- Motor and electrical fault diagnosis.
- Customer satisfaction and complaint resolution.
- Proper handling of spare parts and service tools.
- Effective doorstep service when assigned.
- Compliance with company service and safety standards.
INTERESTED CANDIDATES CONTACT
Ms. RITOSHREE BHADRA(HR RECRUITER)
CONTACT NUMBER- 9147720427, EMAIL-ID:- career.goeen@gmail.com
